Refund Policy

Last updated: 8 September 2026

Plugin licences bought from koalasampler.com

If you buy a licence and haven't activated it yet, you can have a full refund within 14 days of purchase. Once you've activated the plugin, or 14 days have gone by, the purchase is final.

If the plugin isn't working for you, tell us first. Problems are rare on a supported system and host, and our first move will be to fix it with you. If we can't get it working, we may refund you at our discretion even after activation.

To ask for a refund, contact us with your order number and the email address you used at checkout.

We deal with eligible requests within 48 hours. The refund goes back to the card or payment method you paid with, and can take up to 5 working days to show up depending on your bank. Once a refund is issued, the licence is cancelled and the plugin will stop working.

Remember, the plugin has a free 7-day trial. Please use it to check it works with your setup before you buy.

Koala on the App Store or Google Play

Apple and Google take the payment, so the refund comes from them.

iOS: ask Apple within 30 days via reportaproblem.apple.com. We can't issue App Store refunds ourselves.
Android: within 48 hours you can refund directly with Google. After that, contact us and we can usually process it.

Sample packs and other in-app purchases follow the same store rules.